Customer Experience Manager

United States

We’re looking for a customer experience
manager who’s ready to impact the world

About Us

Experiential Insight is a venture-backed startup dedicated to driving Future of Work ready workforces. Our technology platform increases human potential by building mindsets, engagement, well-being, and impact. We reenact and 10x the water cooler conversation connecting employees from all corners of the world so they can break silos and innovate for the future.

Our Customers are industry leaders whom we’ve served in 35+ countries. And yet, at Ei, we are the lucky ones who get to do meaningful work every day in a way that drives real ROI and purpose for individuals, organizations and society.

Our core values

Win Through Trust and Authenticity | Be Unstoppable | Make a Dent in the World |
Do The Best Work of Your Life

Customer Experience Specialist | Manager, USA

To further accelerate our proven success to date, we’re looking to hire a dynamic Customer Experience Manager to manage the end to end customer journey. Reporting directly to the Founder and CEO, this role will play a pivotal role in growing our customer base. If you are hard-working, resourceful, a smart networker, and looking to join an ambitious team that will change the future of leadership and impact the world, this opportunity is for you. This role will have you doing the best work of your life as you drive game changing organizations to grow, scale, and ride into the future.

Responsibilities Include

Organize, plan and execute daily customer experience routines

End to end customer management for our three customers

On board new customers and activate them for success

Anticipate customer needs and provide white glove service every step of the way

Present to customers on impact

Lead customer assessments and data analysis

Liaise with technology team to troubleshoot issues

Ensure 100% satisfaction with customers

About You

5-7 years of customer experience with a proven track record of success

Entrepreneurial spirit and hunger to change the world

Passionate about growth and development at a personal micro level and organization macro level

Eager to do the best work of your life with a high-impact team

Continuous improvement mindset

Thrives in fast-paced, self-directed environments

What We’re All About

Ambitious team: We are a results focused company and impact is our main measure

Remote work environment: We believe in supporting all our employees’ lifestyles and dreams, which means driving results while discovering the world at times is an option

Equity: Grab a slice of equity and ride what could be a life-changing wave with us!

Culture: We are a high potential, high impact team and our goal is to enable you to do the best work of your life – whatever it takes!


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